E-SITE Labor Categories

Labor CategoriesLevel(s)
Configuration Management/Specialist
  • Responsible for configuration management (CM) of developmental and operational systems.
  • Identifies configuration items, implements change control, configuration status accounting, and configuration audits
  • Works on teams to create and maintain software, hardware, and documentation configuration baselines (development, test, production, etc.)
  • Implement CM discipline for the entire life cycle of systems from initial requirements/capabilities baselines to system end-of-life
  • Regulates the change process so that only approved and validated changes are incorporated into product documents and related software, licenses, media, and other IT assets
  • Ensures that all changes to the baselines go through appropriate change boards
  • Tracks all problems and changes in the product documents/software
  • Uses or recommends automated CM tools to implement CM policies and procedures
0,1,2,3
Cybersecurity - Computer Network Defense Service Provider (CND-SP)
Auditor/Inspector
  • Identify and manage network and system vulnerabilities and security events
  • Receive, acknowledge, disseminate, track, report (daily, weekly, and update vulnerability management (VM) alerts, vulnerability assessments, red/blue team events, security incidents, and the VM common operating picture (VM COP)
  • Provide inspection services across the enterprise on behalf of the organization's Special Enclave (SE) program manager
  • Support or perform global DoD inspections of GENSER and SE (e.g., JWICS) services to ensure compliance to DoDI 8530 standards
1,2,3,4
Cybersecurity - Computer Network Defense Service Provider (CND-SP)
Incident Responder
  • Identify and report detected events through persistent monitoring and analysis of indications and warnings (I&W) and attack, sensing, and warning (AS&W) indicators
  • Respond to identified network or system cyber incidents
  • Analyze, contain, eradicate malicious code
  • Prepare and disseminate AS&W to enterprise and the CND-SP community
  • Conduct cyber trend analysis as well as malware analysis
  • Disseminate and report cyber related activities and trends
  • Support and conduct CND/CI coordination and reporting to the organization, DoD, and IC
1,2,3,4
Cybersecurity - Computer Network Defense Service Provider (CND-SP)
Infrastructure Support
  • Test, implement, deploy, maintain, and administer the infrastructure systems which are required to effectively manage the cyber, IA, and CND networks and systems (e.g., routers, firewalls, intrusion detection/prevention systems)
1,2,3,4
Cybersecurity - Information Assurance/Security Assessor
  • Ensure that the architecture and design of DoD information systems are functional and secure
  • As needed, design and develop IA or IA enabled products, interface specifications, and approaches to secure the environment
  • Assess threats to the environment
  • Provide inputs on the adequacy of security designs and architectures
  • Participate in risk assessment during the certification and accreditation process
1,2,3,4
Cybersecurity Officer
  • Perform a variety of Information Assurance (IA) and Computer Network Defense (CND) functions which are broad in nature and support multi-tier IA and CND functions to include, but not limited to, systems engineer, audit/inspection, infrastructure support, certification and accreditation, vulnerability management, detection and response services
  • Provide support for a program, organization, system or enclave's information assurance program
  • Provide security certification test and evaluation of assets, vulnerability management and response, security assessments, and customer support
  • Provide support for proposing, coordinating, implementing, and enforcing information systems security policies, standards, and methodologies
  • Maintain operational security posture for an information system or program to ensure information systems security policies, standards, and procedures are established and followed
  • Assist with the management of security aspects of the information system and performs day-to-day security operations of the system
  • Evaluate security solutions to ensure they meet security requirements for processing classified information
  • Perform vulnerability/risk assessment analysis to support certification and accreditation
  • Provide configuration management (CM) for information system security software, hardware, and firmware
  • Manage changes to system and assesses the security impact of those changes
  • Prepare and reviews documentation to include System Security Plans (SSPs), Risk Assessment Reports, Certification and Accreditation (C&A) packages, and Systems Requirements Traceability Matrices (SRTMs)
  • Execute policies and guidance provided by senior functional/technical leads
0,1,2,3
Cybersecurity Systems Engineer
  • Perform, or review, technical security assessments of computing environments to identify points of vulnerability, non-compliance with established IA standards and regulations, and recommend mitigation strategies
  • Validate and verify system security requirements definitions and analysis and establishes system security designs
  • Design, develop, implement and/or integrate IA and security systems and system components including those for networking, computing, and enclave environments to include those with multiple enclaves and with differing data protection/classification requirements
  • Build IA into systems deployed to operational environments
  • Assist architects and system developers in the identification and implementation of appropriate information security functionality to ensure uniform application security policy and enterprise solutions
  • Support the building of security architectures
  • Enforce the design and implementation of trusted relations among external systems and architectures
  • Assess and mitigate system security threats/risks throughout the program life cycle
  • Contribute to the security planning, assessment, risk analysis, risk management, certification and awareness activities for system and networking operations
1,2,3,4
Cybersecurity Technical Specialist/Expert
  • Depending upon the Cybersecurity technical specialty, duties may include:
    - Identification and reporting of detected events through persistent monitoring and analysis of I&W and AS&W indicators, dissemination and reporting (daily/weekly) of cyber activity
    - Identification and management of network and system vulnerabilities and security events; receipt, acknowledgement, dissemination, tracking and reporting (daily/weekly) of Vulnerability Management (VM) alerts, vulnerability/risk management, vulnerability assessments, red/blue team events, security incidents and VM COP
    - Maintaining the security baseline of sites
    - Provide security certification test and evaluation of assets, vulnerability management and response, security assessments, and provide customer support and guidance
    - Respond to identified network cyber incidents; provide analysis, containment, eradication of malicious code
    - Create and disseminate AS&W to enterprise and CND-SP community
    - Conduct cyber trend analysis
  • CND/CI coordination and reporting to higher headquarters
  • Provide malware analysis
  • Test, implement, deploy, maintain, and administer the infrastructure systems which are required to effectively manage the CND-SP network and resources (i.e., routers, firewalls, intrusion detection/prevention systems, and other CND tools as deployed within customer's enterprise)
  • Support and/or perform global DoD inspections of Special Enclave (e.g., JWICS) services to ensure compliance to DoDI 8530 standards
  • Ensure compliance with DoDI 8530 GENSER and Special Enclave standards, coordinate with functional leads, provide inspection services across the enterpise on behalf of Special Enclave program manager
  • As necessary, design and develops IA or IA enabled products, interface specifications, and approaches to secure the environment
  • Assess threats to the environment and provides input on the adequacy of security designs and architectures
  • Participate in risk assessment during the Certification and Accreditation process
1,2,3
Database Administrator
  • Maintains the integrity, security and availability of multiple database(s)
  • Duties include disaster recovery, performance analysis and tuning, index maintenance, and monitoring of data
  • Administers, maintains, develops and implements policies and procedures for ensuring the security and integrity of the database
  • Evaluates and recommends available database management system (DBMS) products
  • Performs database and software life-cycle activities to ensure highest level of system performance and availability and compliance with business requirements
  • Organizes and formats data for efficient query and storage process
1,2,3
Database Engineer
  • Provides technical expertise for database design, development, implementation, information storage and retrieval, data flow and analysis
  • Develops relational and/or Object-Oriented databases, database parser software, database loading software
  • Projects long-range requirements for database administration and design
  • Responsible for developing a database structure that fits into the overall architecture of the system under development and has to make trades among data volumes number of users, logical and physical distribution, response times, retention rules, security and domain controls
  • The DBE works primarily at the front end of the lifecycle-requirements through system acceptance testing and Initial Operational Capability (IOC)
  • Develops requirements from project's inception to its conclusion for a particular business and IT subject matter area (i.e., simple to complex systems)
  • Assist with recommendations for, and analysis and evaluation of systems improvements, optimization, development, and/or maintenance efforts
  • Translates a set of requirements and data into a usable document by creating or recreating ad hoc queries, scripts, and macros; update existing queries, create new ones to manipulate data into a master file; and builds complex systems using queries, tables, Open Database Connectivity and database storage and retrieval using Cloud methodologies
1,2,3
Field Service Technician
  • Provide Tier I and II support at remote field and garrison sites
  • Perform server and desktop installation, basic cabling
  • Perform systems administration of desktop and server systems connected to local and wide area networks
  • Provide desktop system management involving account monitoring, security, operating system (OS) installation, and other local area system administration related functions
  • Be capable of running an entire remote site by themselves with demanding customers in austere or garrison locations
  • Maintain and load cryptographic device and keys
  • Perform troubleshooting, maintenance, and repair on many types of hardware and software
1,2,3
Graphics Specialist
  • Develops network, data center, and architecture graphics to support IT enterprise documentation
  • Assists in the preparation of presentation graphics and supports the development of contract deliverables and reports by developing and updating graphic presentations to improve the quality and enhance the usability of these documents. Examples include: network diagrams, communication DODAF diagrams, rack elevations, and JT block diagrams
  • Responsible for integrating the graphics generated with automated tools and the deliverable documents
  • Capable of managing several tasks from several different requestors at one time
0,1,2
Hardware Engineer
  • Provide hardware engineering expertise to analyze complex hardware systems, hardware design, architecture, network design and other technical hardware issues
  • Procure and perform acceptance testing on equipment
  • Provide hardware maintenance support, both preventative and remedial. Deploy, install, and implement hardware at Continental United States (CONUS) and Outside Continental United States (OCONUS)
  • Prepares specifications for hardware by analyzing documented and derived system requirements
  • Conduct site surveys
  • Prepares engineering plans and site Technical Design Packages
  • Organize and direct hardware installations. Configure (and document configuration of) computers, networking devices and various peripheral equipment
  • Prepare site installation and test reports. Ensure that problems have been properly identified and solutions will satisfy the user’s requirements
  • Prepare reports and recommendations concerning existing and emerging hardware technologies
  • Provide specific input to the hardware components of system design to include end-user devices, servers, networking devices, data storage devices, and specialized processors
1,2,3
Hardware Support/Maintenance Technician
  • Conducts hardware maintenance and minor installations on equipment listed in the specified task order and understands the inter-operational relationships of all components to the extent required to perform maintenance services
  • Undertakes minor system tasks (e.g., loading software, rebooting systems) in support of hardware maintenance and operations functions
  • Installs and incorporates new releases, updates, or other changes to COTS hardware and software (diagnostics failures or potential failure predictions)
  • Operates and applies automated hardware management and diagnostics systems (to include remote management and diagnostics) and interprets findings to maintain, repair, or upgrade hardware
  • Plans, executes, and provides recommendations for preventative maintenance as approved by government personnel
  • Provides recommendations on spares, spares program, planning, and tracking operational spares and bench stock
  • Provides technical assistance to responding field service personnel
0,1,2,3
Information Technology Analyst
  • Perform a variety of analytical tasks which are broad in nature and are concerned with the design and implementation, including personnel, hardware, software and support facilities and/or equipment Perform with some latitude for un-reviewed actions and decisions
  • Plan and perform analytical and engineering research, design development, and other assignments in conformance with design, engineering and customer specifications
  • Coordinate the activities of technicians assigned to specific analytical projects
1,2,3
Information Technology Data Analyst
  • Reviews and analyzes collected data to determine the performance and health of a system or network
  • Recommends and implements changes to the overall system or network to ensure service to the customer
  • May include recommending and making changes to hardware and software configurations across a system or network to maximize performance
1,2,3
Installation Specialist
  • Conducts hardware infrastructure site surveys, planning, and design
  • Makes recommendations on hardware, cabling, and equipment requirements
  • Provides installation management to include creating list of materials, bills of materials, estimating installation project timelines, determining installation team requirements, successfully executing installation projects, and documenting project status
  • Plans, builds, and installs cable patch panels and cable infrastructures
  • Installs and terminates all types of standard IT cable and fiber
  • Provides equipment rack installation and equipment installations within a variety of locations that includes, but is not limited to, data centers, equipment rooms, communications closets, operations centers, and user workspaces
0,1,2,3
IT Logistics Technician
  • Oversee the transportation of classified and unclassified intelligence IT equipment throughout the world
  • Work customs issues for worldwide transportation
  • Work with customers and funding personnel to ensure appropriate funding is available to meet logistics requirements
  • Support also includes, but is not limited to assistance in logistics management, equipment and spares database management, shipping and tracking, and managing an operational spares program
0,1,2
Network Administrator
  • Perform administration duties for networking hardware including routers, switches, hubs, gateways, access points, network interface cards, networking cables, network bridges, modems, ISDN adapters, firewalls and other related network hardware
  • Must have firm grasp and knowledge of fiber and copper-based Ethernet technologies, capabilities and cabling and their connectivity to local and wide area networks
1,2,3
Network Engineer
  • Analyzes user’s requirements, concept of operations documents, and high level system architectures to develop network requirements specifications
  • Guides users in formulating requirements, advises alternative approaches, and conducts feasibility studies
  • Analyzes network requirements and capacity and leads design and development activities
  • Provides technical leadership for the integration of network requirements, design, and technology
  • Incorporates new network plans, designs and systems into ongoing operations
  • Develops network architecture and network design documentation
  • Guides network development and implementation planning through assessment or preparation of network engineering management plans and network integration and test plans
  • Design and perform integration of new technologies into local and wide area networks
  • Provide advanced troubleshooting and problem resolution of complex network problems
  • Manage the transition and migration of networks and development of network addressing schemes
  • Interacts with the Government regarding Network Engineering technical considerations and for associated problems, issues or conflicts
  • Ultimate responsibility for the technical integrity of work performed and deliverables associated with the Network Engineering area of responsibility
  • Communicates with other program personnel, government overseers, and senior executives
1,2,3
Process Improvement/Process Re-Engineering Analyst
  • Provides consulting and recommendations to managers, supervisors, and the workforce on the implementation of quality and process improvement initiatives
  • Develops and facilitates discovery sessions, planning meetings, training sessions, and facilitates process improvement meetings
  • Proposes, tailors, and develops quality/process re-engineering improvement efforts (to include the applicable documentation) to provide return-on-investment or operational improvement
  • Conducts benchmarking, activity modeling, and surveys
  • Gathers, analyzes, and quantifies performance data and measurements
  • Able to gather data and work with technical subject matter experts
  • Work with technical subject matter experts
1,2,3
Program Management
  • Responsible for the successful cost, schedule, and performance of the contract
  • Serve as the main point of contact for the Contracting Officer (CO), the Contracting Officer’s Representative (COR), the Government Program Manager, and the Contractor’s senior management
  • Directly contribute to program efforts in several areas, including cost management/avoidance, schedule estimation and tracking, contract performance management, risk management, requirements analysis, and quality assurance activities
  • Ensure proper performance of tasks necessary to ensure the most efficient and effective execution of the contract
  • Utilize expert communication skills needed to direct the skilled technical resources and report on the technical progress, issues, and problem areas, as well as write and review technical documents
1,2,3,4
Program Support Specialist
  • Supports the Program Manager to successfully manage the cost, schedule, and performance of the contract
  • Performs a variety of program management activities that include, but are not limited to, personnel management and accountability; requesting, monitoring, and reporting travel; labor hours, costs, and ODCs tracking; billing and invoicing; preparing, tracking, and disseminating contract deliverables
0,1,2
Project Manager
  • Plan, execute, and close projects that meet or exceed customer objectives
  • Create clear and attainable project objectives, build project requirements, and manage constraints of cost, time, scope, and quality
  • Develop the overall project plan and manage project operations
  • Manage the project stakeholders, project team, project risk, project schedule, project budget, and project conflicts
  • Ensure team members know and execute their respective roles and the roles of the other team members
  • Ensure production schedules are met and system resources are used effectively
  • Coordinate resolution of production-related problems
  • Ensures proper relationships are established between customers, teaming partners, and vendors to facilitate the delivery of information technology services
1,2,3
Project Scheduler
  • Responsible for designing, developing, and maintaining detailed resource-loaded schedules for implementation, developmental and operational systems
  • Work with developmental and operational teams to develop detailed schedules and assists in keeping these schedules current
  • Use or recommend automated tools such as MS Project, Primavera or program mandated software
  • Develop and or modify project schedules and or the integration of multiple project schedules into an overall Master Program Schedule
  • Maintain the overall Master Program /Project Schedule
  • Link project schedules with the overarching program, Investment Portfolio, functional area and/or other Integrated Master Plans (IMPs)
  • Provide hands-on development of layered schedules and IMPs that address how an acquisition project is progressing and how that project contributes to overarching requirements and objectives
  • Maintain status on linkages and dependencies with related projects
0,1,2
Quality Assurance Manager/Specialist
  • Organizes and maintains all quality assurance and independent verification and validation (IV&V) documentation required
  • Responsible for ensuring compliance with recognized standards and practices
  • Reviews all documentation for completeness, accuracy, and correctness personnel as a witness to testing requirements; presents IV&V results and troubleshoots technical problems; makes recommendations to improve overall quality
  • Certifies that deliverables have met all quality requirements
1,2,3
Satellite Field Service Technician
  • Performs deployable satellite installations, cabling, troubleshooting, maintenance, and preventative maintenance inspections
  • Interfaces satellite and supporting systems to local and wide area networks
  • Performs basic troubleshooting on many types of satellite and associated hardware
  • Provides support at remote garrison and field sites
  • Performs VSAT certifications and decertification
  • Installs and troubleshoots remote sites by themselves with demanding customers in austere locations
  • Maintains and loads cryptographic keys
1,2,3
Service Desk Specialist
  • Provides first contact and incident resolution to customers with hardware, software, and application problems. Includes both customer telephone support as well as electronically submitted requests
  • Provides polite and friendly customer service
  • Attempts to resolve as many incidents during the first contact, or at Tier I. Efficiently escalates incidents to higher Tier II or Tier III when required
  • Documents incident status and solutions in incident database tools
  • Possesses current working knowledge of computers, printers, laptops, and common windows applications
  • Works through various types Tier II issues with telephone assist
  • Provides answers to Frequently Asked Questions or solutions to common problems as part of a customer self help capability
0,1,2
Software/Web Developer
  • Supports software and web architecture development, requirements analysis, process execution and evaluation, selection and evaluation of COTS/GOTS tools, and integration (with both new and legacy systems)
  • Interacts with customers and development team to gather and define requirements
  • Analyzes and studies customer requirements to determine the most effective software and web technologies to satisfy their needs
  • Designs, creates, tests, and maintains software and web based applications and content solutions to satisfy customer requirements
  • Follows a formal design process using formal specifications, data flow diagrams, other accepted design techniques and also adheres to laws, standards, and established guidelines for development and delivery of software and web applications (e.g., software reuse, modifiable, efficient, reliable, understandable, fault tolerant)
  • Coordinates creation and collection of necessary technology components and integrate them into a coherent site design
  • Designs and develops visually-pleasing, content rich, user-friendly interfaces with intuitive navigation
  • Develops and maintains software and web development technical documentation to assist with software and web application maintenance and upgrades
  • Provides software process management and configuration management throughout the software / web development lifecycle
1,2,3
Software Engineer
  • Develops, maintains, and enhances complex and diverse software systems (e.g., processing-intensive analytics, novel algorithm development, manipulation of extremely large data sets, real-time systems, and business management information systems) based upon documented requirements
  • Provides specific input to the software components of system design to include hardware/software trade-offs, software reuse, use of COTS/GOTS in place of new development, and requirements analysis and synthesis from system level to individual software components
  • Designs, implements, and integrates software applications or performs software engineering tasks
  • Utilizes software engineering and design methodologies appropriate to the development, integration, and production environment
  • Ensures efficient delivery of software engineering capabilities using industry standards and repeatable processes
  • Mitigates risks, controls costs and schedule variance, and effectively manages large scale, integrated software projects
  • Reviews and tests software components for adherence to the design requirements and documents test results
1,2,3,4
Storage Administrator
  • Install, operate and maintain network and storage appliances
  • Install patches and perform system updates
  • Manage storage allocation, space, and replication strategies
  • Analyze and resolve problems related to storage systems and network storage solutions
  • Troubleshoot and restore complex storage problems across the enterprise related to replication strategies and storage strategies across wide area networks
  • Recover data when required
  • Provide recommendations on storage upgrades and supports project integration as required
1,2,3
Subject Matter/Functional Expert
  • Generally recognized as a leader in the industry in their area of expertise; sought out by others in the area of expertise for advice and guidance
  • Provide expert support, analysis, research, and advice into exceptionally complex problems, and processes relating to the subject matter
  • Serve as technical expert on executive-level project teams providing technical direction, interpretation and alternatives. Expertise is in a particular area of Information Technology (e.g., Cybersecurity, Information Systems Architecture, Telecommunications Systems Design, Architecture, Implementation, Information Systems Integration, Software Development Methodologies, Security Engineering, Communications and Network Systems Management)
  • Perform highly specialized and technical tasks associated with the most current and cutting-edge technologies
  • May serve as a technical consultant to a project or a number projects dealing with area of technical expertise
  • Coordinate with contract management and Government personnel to ensure the problems have been properly defined and the solutions satisfy customer needs
2,3,4
Systems Administrator
  • Perform systems administration of desktop and server systems connected to local and wide area networks. Desktop system management responsibilities involving account monitoring, security, Operating System (OS) installation, and other local area system administration related functions
  • Provide support for implementation, troubleshooting and maintenance of IT systems
  • Manage IT system infrastructure and any processes related to these systems
  • Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
  • Provide Tier 1 and Tier 2 problem identification, diagnosis and resolution of problem
  • Provide support for the escalation and communication of status to agency management and internal customers
  • Provide support for the dispatch system and hardware problems and remains involved in the resolution process
  • Configure and manage UNIX and Windows operating systems
  • Installs/loads operating system and application software
  • Isolate and resolve of hardware and software problems involving the applications, the operating system, the hardware, the communications infrastructure, or any combination thereof
  • Troubleshoot, maintain integrity and configure network components along with implementing operating systems enhancements to improve reliability and performance
  • Integrate new technologies into new and existing systems including the transition and migration of corporate systems
1,2,3,4
Systems Architect
  • Supports the development of cross functional or large-scale automated information systems to include enterprise architectures
  • Designs system architectures to include the software, hardware, and communications to support the total requirements and provides for present and future cross functional requirements and interfaces
  • Provides comprehensive definition of all aspects of system development from analysis of mission needs to verification of system performance
  • Performs evaluation of system alternatives and assessment of risks and costs
1,2,3
Systems Engineer
  • Analyze user’s requirements, concept of operations documents, and high level system architectures to develop system requirements specifications
  • Analyze system requirements and leads design and development activities
  • Guide users in formulating requirements, advises alternative approaches, and conducts feasibility studies
  • Provide technical leadership for the integration of requirements, design, and technology
  • Incorporate new plans, designs and systems into ongoing operations
  • Develop system architecture and system design documentation
  • Guide system development and implementation planning through assessment or preparation of system engineering management plans and system integration and test plans
  • Interact with the Government regarding Systems Engineering technical considerations and for associated problems, issues or conflicts
  • Responsible for the technical integrity of work performed and deliverables associated with the Systems Engineering area of responsibility
  • Communicate with other program personnel, government overseers, and senior executives
1,2,3,4
Technical Writer
  • Responsible for the preparation, review, revision, and maintenance of technical documents including software and systems engineering, system operations, testing, and user documentation
  • Writes and edits technical documentation for all of the project’s hardware and software to include installation, configuration and how-to documentation
  • Creates code documentation for software; produces implementation guides and end-user guides for capabilities; provides field, data definition, and data flow documentation and formats technical publications from pamphlets, technical drawings, and consultations with technical personnel and other available resources
0,1,2,3
Test Engineer
  • Analyzes system requirements and concept of operations documents, acquisition plans, and system descriptions to develop evaluation and test plans and procedures, prepare for and conduct the data collection and analysis, and report status and results
  • Supports the development of Government test and evaluation documentation e.g., Test & Evaluation (T&E) Strategy, Test & Evaluation Master Plan, Event Test Plans, Test Readiness Assessments, and T&E Reports. Works with other test organizations to support T&E program integration
  • Provides specialized T&E capabilities tailored to system functions, level, maturity, and performance areas
0,1,2,3
VTC Engineer
  • Responsible for evaluating, designing, documenting, installing, implementing, testing, maintaining, operating, removing and upgrading, and modifying audio-visual and video teleconferencing equipment systems
  • Working knowledge of SIP, ISM, H323, H320, H.460, TLS, RTP, SRTP, TCP/IP, and UDP; content control protocols; video compression standards; packet analyzers; routing protocols and networking fundamentals; Tandberg, Polycom, and Cisco video and voice technologies
  • Resolve system operational problems by troubleshooting and performing fault isolation; repair, replace, or reprogram faulty equipment as required
  • Perform intricate alignment and calibration procedures to ensure AV/VTC systems are operating efficiently
  • Provide customer consulting and training on controls, interfaces, and use of the AV/VTC equipment
  • Full working knowledge of commercial construction methods such as ceiling deck construction, wall framing, structural engineering, electrical wiring, and cable/fiber installation
  • Provide life cycle refreshment projections for VTC infrastructure and AV equipment
  • Conduct site surveys to establish AV/VTC equipment customer requirements, project lists of materials, cost estimates, etc.
1,2,3
VTC Operator
  • Responsible for scheduling, monitoring, and Tier I operations and maintenance of secure VTC systems
  • Schedule and establish VTCs and conducts routine operational tests and fault isolation on VTC electronic systems and equipment
  • Optimize systems operation and resource utilization
  • Provide assistance to users in accessing and using systems
  • Maintain and operate a wide variety of VTC equipment to include cameras, microphones, audio and video playback, recording, and duplication devices
  • Continuously monitors all component equipment and takes the appropriate corrective action for restoral to operational readiness
  • Requires strong adherence to scheduling deadlines
  • Requires experience working with demanding, high ranking customers and their staff
  • Helpful to have previously worked in a Help/Service Desk or other customer service environment
  • Must have the ability to work in team environment with good customer relation skills
0,1,2

E-SITE Labor Category Level Descriptions

Level
Skills and Tasks
Individual Work/Teamwork or Leadership Management
Guidance
Training and Certifications
Level 0
Simple - follows established processes and checklists. Understand and applies basic concepts. Assists more senior level technicians, specialists and managers in their activities.
Individual Work/Teamwork - Works individually and also as team participant.
Requires moderate guidance and direction from more senior level technicians, specialists and/or managers.
DoD 8570 compliance or information assurance certification commensurate with technical objectives and services required within the task order.
Applicable software or hardware training and certifications commensurates with the technical objectives, services required and IT environment specified within the task order.
Level 1
Moderate - understands and applies more advanced concepts and processes to daily activities. Assists more senior level technicians, specialists, and managers in their activities. Can perform all tasks of lower level technicians or specialists.
Individual Work/Teamwork - Works individually and also actively participates on integrated teams.
Requires minimal guidance and direction from more senior level technicians, specialists, and managers. Provides guidance to lower level technicians and specialists.
DoD 8570 compliance or information assurance certification commensurate with technical objectives and services required within the task order.
Applicable software or hardware training and certifications commensurate with the technical objectives, services required, and IT environment specified within the task order.
Level 2
Complex - develops new concepts and processes. Analyzes root causes and resolves issues. Supports more junior level technicians and specialists in their activities. Can perform all tasks of lower level technicians or specialists.
Leadership/Management - Works individually, actively participates on integrated teams, and may also lead a task, project or team.
Requires guidance and direction from more senior level technicians, specialists, and managers only when dealing with new, uncertain situations. Provides guidance to lower level technicians and specialists.
DoD 8570 compliance or information assurance certification commensurate with technical objectives and services required within the task order.
Applicable software or hardware training and certifications commensurate with the technical objectives, services required, and IT environment specified within the task order.
Level 3
Exceptionally Complex - researches and evaluates new concepts and processes to improve performance. Analyzes cross-functional problem sets, identifies root causes and resolves issues. Assists more junior level technicians, specialists, and managers in their activities. Can perform all tasks of lower level technicians, specialists, and/or managers.
Leadership/Management - Works individually, actively participates on integrated teams, and leads multiple tasks, projects or teams. Oversees and monitors performance, and when required, takes steps to resolve issues.
Directs multiple teams through to project completion. Provides guidance and direction to lower level technicians, specialists, and managers.
DoD 8570 compliance or information assurance certification commensurate with technical objectives and services required within the task order.
Applicable software or hardware training and certifications commensurate with the technical objectives, services required, and IT environment specified within the task order.
Level 4
Exceptionally Complex, Inter-Discipline, Inter-Organizational. Can perform tasks of senior level technicians, specialists, and or managers not performed at Level 3 due to the size and/or complexity of the tasks.
Leadership/Management - May work individually or as a key member of a senior leadership team. Oversees and monitors performance across several disciplines, and when required, takes steps to resolve issues.
Provides expert guidance and direction to Government and Vendor senior level technicians and managers. Directs multiple contractor and subcontractors teams through to project completion.
DoD 8570 compliance or information assurance certification commensurate with technical objectives and services required within the task order.
Applicable software or hardware training and certifications commensurate with the technical objectives, services required, and IT environment specified within the task order.